Resume

Sumit Gupta

Product Design Leader with 18+ years combining hands-on product design, people leadership and product strategy across AI, employee experience, enterprise SaaS and cybersecurity. Known for turning complex workflows into simple, scalable products while building teams, design systems and operating models that raise the quality of execution.

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23M
Daily Active Users
7 mo → 7 days
Admin Time-to-Value
0 → 6
Design Team Built
4×
Faster Policy Creation
Career History

Professional Experience

Staff Product Designer → Product Design Manager
Jun 2021 – May 2026
ServiceNow · IDC Hyderabad · UEX Team
AI-native Employee Experience · Enterprise SaaS · Product Strategy · Design Leadership
  • Led design across 8 product areas while remaining hands-on, managing 3 designers and personally designing core experiences including Home, Canvas and Conversational/Split View.
  • Shaped Employee Slate from concept to GA — an AI-native, conversation-first employee experience platform now used by 23M+ employees across 3,500+ enterprises.
  • Personally led the redesign of ServiceNow Admin experiences around a guided, no-code configuration model, reducing time-to-value from 7 months → 7 days, with 80% out-of-the-box coverage and 97% faster setup.
  • Built ServiceNow India's UEX design function from 0 → 6, hiring, mentoring and developing designers while continuing to contribute directly to product direction.
  • Led design for deskless Employee Center experiences across manufacturing, healthcare, warehouse and FMCG environments.
UX Architect & Design Leader
Nov 2019 – Jun 2021
ColorTokens · Cybersecurity SaaS Startup
Cybersecurity SaaS · Zero Trust · Microsegmentation · EDR / XDR
  • Built the product design function from 0 → 4 while remaining hands-on in defining product experience strategy and complex security workflows in partnership with the CPO.
  • Designed and simplified cybersecurity experiences for users without CLI expertise across ZeroTrust, Microsegmentation, EDR and XDR products.
  • Created the See → Investigate → Understand → Validate → Enforce experience model, turning complex security analysis into a structured product experience.
Lead UX Designer → Design Manager
May 2017 – Nov 2019
Quick Heal Technologies · Security Products
Consumer Security · Antivirus · Mobile · Endpoint · EDR
  • Led hands-on UX across antivirus, mobile, onboarding, endpoint security and EDR, shaping product experiences with Product, Technology and executive stakeholders.
  • Grew the design team from 2 → 7 while continuing to personally contribute to product design and critical experience decisions.
  • Partnered with stakeholders through CPO, CTO and CEO level to translate business priorities into experience strategy.
Earlier Experience
2008 – 2017
Cognizant
Senior Design Associate / Lead Designer · 2016–2017 · Finance · FMCG · Insurance
Tech Mahindra
Lead Designer / UX Consultant · 2014–2016 · Telecom · Billing · Best Employee of the Quarter, 2015
Hinduja Global Solutions
UX Architect · 2013–2014
Media Lab Asia, Govt. of India
Research Associate / Senior UX Designer · 2010–2012 · Education · Accessibility
Internetimm
UX Designer · 2008–2010
People & Practice

Leadership & Organisation Building

Team Building
Built design organisations from 0 → 6 at ServiceNow, 0 → 4 at ColorTokens and 2 → 7 at Quick Heal; hired and developed 20+ designers across three organisations.
Talent Development
Mentored 14 designers across three companies, with 6 progressing into senior or lead roles, combining hands-on design critique with structured career development.
Design Operations
Established the Cross-Geo Design Sync across 5 EWF teams and introduced a Design Decision Framework adopted by 2 teams, improving design alignment and decision quality.
Strategic Partnership
Embedded design in product strategy through roadmap and OKR planning, executive reviews and cross-functional decision-making across Product, Engineering and Research.
Skills & Domains

Core Expertise

Product & Strategy
Product Design Strategy · 0→1 Product Innovation · Product Roadmaps · Enterprise SaaS · Complex Workflow Design · Experience Strategy
AI & Emerging UX
AI-Native UX · Agentic UX · Conversational UX · NLU Interfaces · Trust & Control · Personalization · AI Product Design
Leadership
Design Organisation Building · Hiring & Talent Development · Design Operations · Executive Stakeholder Management · Cross-functional Leadership
Craft
Interaction Design · Information Architecture · Prototyping · Design Systems · Design Critique · UX Research Collaboration
Academic Background

Education

M.Sc. Media Informatics — HCI & Interaction Design
RWTH Aachen University, Germany · 2009
Human-Computer Interaction · Interaction Design · User Research · Cognitive Science · AI
Top 10 Europe
B.E. Computer Science & Engineering · 2006
Awards

Recognition

Innovative Design Leader of the Quarter
ServiceNow · EX · 2025
Best Employee of the Quarter
Quick Heal Technologies · 2018
Best Employee of the Quarter
Tech Mahindra · 2015
Best Team Award
ColorTokens · 2020