Design Leader · Product Strategy · AI-Native Enterprise · 18 Years

I Turn
Complexity Into
Confidence.

I design AI-native enterprise products and the systems behind them — helping people understand what's happening, make better decisions, and act with confidence. At ServiceNow, ColorTokens, and beyond.

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Sumit Gupta
Sumit Gupta
Product Design Leader
23M+
Daily users of products I shaped
3,500+
Enterprise customers
20+
Designers Hired
18 yrs
Turning complexity into clarity
Shaped by
ServiceNow
ColorTokens
Quick Heal
Cognizant
Tech Mahindra
RWTH Aachen

Great design isn't about making complexity disappear. It's about making complexity understandable enough for people to act with confidence.

— Sumit Gupta

Selected Work

Designing clarity for complex products and systems.

Employee Slate
01 — Employee Slate · ServiceNow · 2025–2026
AI-NativeEmployee ExperienceConversational UX0→1
The AI Front Door to Enterprise Work.

Rethinking how employees get work done.

View case study →
Admin Experience
02 — Admin Experience · ServiceNow · 2025–2026
Admin UXNo-CodeConfiguration
The Console Behind the Front Door.

Turning months of configuration into days.

View case study →
ColorTokens
03 — ColorTokens · 2020–2021
CybersecurityZero TrustMicrosegmentationC-Suite Collaboration
Making the Invisible Network Visible.

Helping security teams move from seeing risk to understanding and acting on it.

View case study →
Explore all work →
My Story

The Designer. The Leader. The Builder.

Complexity is inevitable. Confusion isn't.

For 18 years, I've worked on products where the problem is rarely straightforward — from HCI and design research in Germany to Government of India programs, cybersecurity startups, enterprise software, and AI-native experiences used at global scale.

I've built my career around finding the signal in that complexity, challenging the assumptions behind it, and turning it into experiences people can understand and trust.

In complex products, clarity is a design decision. I work from the problem outward — understanding the context, challenging assumptions, shaping the product direction, and designing the experience so people know what's happening, what they can do, and what happens next.

Today, I work across product strategy, hands-on design, and design leadership — particularly where AI, enterprise complexity, and human decision-making intersect.

I'm at my best when the problem is messy, the constraints are real, and the path forward isn't obvious.

Built From Zero

I've built design teams and practices from the ground up — establishing the people, processes, culture, and systems needed to scale.

Close to the Craft

I don't believe leadership means stepping away from design. I stay involved in the work, challenge the details, and bring product thinking into the craft.

Comfortable With Complexity

Cybersecurity, enterprise software, AI, employee experience — I've spent my career in products where the problem is rarely simple and the stakes are often high.

Design With Consequence

Good design isn't finished when the interface looks right. It's finished when people understand, act, and the product creates meaningful business value.

HCI Germany Research India Security SaaS AI Enterprise Now ServiceNow

18 Years · One Thread

Career Journey

18 Years.
One Thread.

From HCI research in Germany to shaping AI-native enterprise products for the world's leading organisations.

Jun 2021 – May 2026
ServiceNow
Staff Designer → Design Leader & Manager · IDC Hyderabad · UEX Team · Team of 6
"Shaped Employee Slate from zero to GA — an AI-native employee experience platform built for the 23M employees and 3,500 enterprises that ServiceNow serves."
AI-NativeFounding Designer IDC5 Years · 6 Products
2021
Nov 2019 – Jun 2021
ColorTokens
UX Architect & Design Leader · Cybersecurity SaaS · Team of 4 · Reported to CPO
"Built the design foundation that helped ColorTokens compete at enterprise level — shipping Xtended ZeroTrust™ UX that surfaced 5M+ unauthorized connections and cut policy creation from weeks to days."
CybersecurityDesign from ZeroBest Team 2020
2019
May 2017 – Nov 2019
Quick Heal Technologies
Lead UX Designer → Design Manager · Security Products · Team of 7
"Grew from Lead UX Designer to Design Manager — scaling the team to 7 and owning design across the full security product portfolio including antivirus, mobile, and EDR."
Security ProductsBest Employee Q3 2018
2017
2014 – 2017
Tech Mahindra · Cognizant
Lead Designer / UX Consultant · Telecom, Finance, FMCG & Insurance
"Built cross-industry UX consulting experience across Telecom, Finance, and FMCG."
ConsultingBest Employee Q2 2015
2014
2008 – 2014
Hinduja · Media Lab Asia · Internetimm
UX Architect · Research Associate · UX Designer
"User research for Government of India programs — grounding my practice in designing for people with no fallback and no alternative."
Govt of IndiaUser Research
2008
Education
RWTH Aachen University, Germany
M.Sc. Media Informatics — HCI & Design Specialisation · 2009
"Academic grounding in Human-Computer Interaction that has shaped every product decision since."
HCIB.E. Computer Science 2006
2009
Beyond the Screen

I don't just design products.
I build the conditions for great design.

0 → 6
ServiceNow India UEX

Built the India design team from the ground up while continuing to lead hands-on product work.

20+
Designers Hired & Grown

Across ServiceNow, ColorTokens and Quick Heal — through hiring, mentoring and career development.

3
Design Frameworks Built

Cross-Geo Sync, Decision Framework, and AI-Native Efficiency — making good design repeatable.

Explore Leadership →
Testimonials

Words From Those Who Know.

Recommendations from colleagues and direct reports on LinkedIn.

"

He brought clarity to discussions, asked good questions, and helped the team work through complex design challenges in a practical way. As a manager, he created an environment where people felt comfortable sharing their ideas and encouraged younger designers to be open and participate. He provided constructive feedback that helped team members improve while maintaining a supportive and respectful working environment.

Rajesh Rathod
Rajesh Rathod
Senior Staff Product Designer · ServiceNow
Direct Report
"

His UX and design sense is exceptional, and his attention to detail elevates everything he touches. Beyond his craft, he leads with genuine empathy and patience, making him someone people trust and want to work with. He brings a rare combination of design excellence and people-first leadership. Any team would be fortunate to have him.

Ashutosh Nagaria
Ashutosh Nagaria
AI Product Manager · ServiceNow
Cross-functional Peer

Still curious.
Still hands-on.
Still looking for the problem worth solving.

I'm open to conversations where product strategy, design craft and leadership intersect.

Let's talk → View my work